Frequently Asked Questions

Everything you need to know about shopping with iroha Official USA Store.

How long will it take to receive my order?

Standard shipping within the USA typically takes 3-7 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.

What is your return policy for fashion items?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that certain intimate apparel or final sale items may be ineligible for return due to hygiene standards.

How do I ensure I am ordering the correct size?

Each product page features a detailed 'Size Guide' specific to that garment. We recommend measuring yourself and comparing it to our chart, as iroha designs may follow specific regional sizing standards.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are the products sold on this site authentic?

Yes, this is the official iroha USA store. All products are 100% authentic and sourced directly from our official production lines to guarantee the highest quality fabrics and craftsmanship.

Do you offer international shipping outside of the USA?

Currently, this store specializes in domestic shipping within the United States. For international orders, please visit our global portal or check our list of authorized international distributors.